Jane Dotson
Virgin Mobile offers phone insurance to its customers through partnerships with third-party providers such as Mobilecover and Brightstar Device Protection. The insurance covers loss, theft, and damage, including liquid damage and screen damage. It also includes threat protection to safeguard your identity. The price of insurance depends on the phone's price and ranges from $7 to $175 per month. However, to benefit from Virgin's policies, you need to be a part of their mobile network.
| Characteristics | Values |
|---|---|
| Insurance Provider | Mobilecover, Brightstar Device Protection, NEWAsurion Europe Limited, Liberty Mutual Insurance Europe Limited |
| Insurance Cost | £7.99 per month, $7 per month, or at no extra cost |
| Insurance Requirements | Must be part of Virgin's mobile network, have eligible devices, and pay by Direct Debit |
| Coverage | Screen damage, liquid damage, accessory cover, total write-off, worldwide coverage, loss, theft, courier service, identity threat protection |
| Replacement Phone | Next-day delivery in the UK, within a few days abroad, $20 compensation if delayed |
| Additional Features | Mobile Rescue app, backup contacts, lock, locate, and block phone |
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What You'll Learn
Virgin Mobile Insurance costs and benefits
Virgin Mobile offers phone insurance to its customers through its 'Virgin Media Protect' programme. This insurance is optional and available as an add-on when you use the mobile network. The insurance covers loss, theft, and accidental damage, including out-of-warranty breakdown, liquid damage, and pet damage. It costs £7.99 per month and includes a Mobile Rescue app that allows you to remotely lock, alarm, and track your phone. The app also enables you to back up your contacts, so you don't lose them if your phone is lost or stolen.
One downside of Virgin Mobile's insurance is that it is only available to customers of their mobile network. Additionally, the insurance does not cover brand new replacement phones, but rather refurbished ones.
Another option for Virgin Mobile customers is to obtain insurance through Mobilecover, a company that Virgin has partnered with to offer exclusive phone insurance rates. Mobilecover provides three comprehensive policy types: high, medium, and low, with costs depending on the phone price. Mobilecover covers screen damage, liquid damage, accessory cover, total write-off, worldwide coverage, loss, theft, and courier service.
Virgin Money UK also offers mobile and gadget insurance for existing customers with Club M Accounts. This insurance covers up to two mobile phones and an unlimited number of gadgets. It covers unauthorised charges of up to £1,200 per claim for a contract phone and £100 for pay-as-you-go. Accessories involved in the same incident are covered up to a maximum of £250 per claim.
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Virgin Mobile Insurance registration and eligibility
Virgin Mobile offers phone insurance to its customers through its 'Virgin Media Protect' programme. This insurance is an optional extra available when you use the mobile network. It protects your device against loss, theft, and accidental damage, including out-of-warranty breakdown, liquid damage, and pet damage. The insurance cover is worth £7.99 a month, or $7 per month in the USA, and is included in your monthly bill.
In the UK, Virgin Media has partnered with Mobilecover to bring exclusive phone insurance rates to Virgin Mobile customers. Your policy is provided directly through Mobilecover, and you can insure your phone by visiting their website and entering your details. Mobilecover offers three comprehensive policy types: high, medium, and low, with costs depending on your phone price.
In the USA, Virgin Mobile offers device insurance in partnership with Brightstar Device Protection. This insurance plan includes protection against online threats, such as McAfee Mobile Security. To be eligible for Virgin Mobile's insurance in the USA, you must first be enrolled in a monthly plan. After buying or upgrading your phone, you have 30 days to add Brightstar Device Protection to your plan.
It is important to note that, in general, to be eligible for Virgin Mobile's phone insurance, you must be a part of their mobile network. If you use another network or have a contract elsewhere, you will not be able to benefit from their policies.
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Virgin Mobile Insurance claims
Virgin Mobile offers phone insurance to its customers through its 'Virgin Media Protect' programme. This insurance is an optional extra available to customers using the Virgin mobile network. It protects against loss, theft, and accidental damage, including out-of-warranty breakdown, liquid damage, and pet damage. The insurance cover is worth £7.99 a month and comes at no extra cost, with the next-day replacement of phones within the UK and a few days abroad.
Virgin Media has partnered with Mobilecover to provide exclusive phone insurance rates to its customers. Mobilecover is an independent insurance provider, and customers must contact them directly for any insurance claims. Virgin Mobile does not have access to customers' policy information. The Mobilecover insurance policy is available to all Virgin Media customers, regardless of their phone provider. However, customers must update Mobilecover if they get a new phone or if anything else changes.
To make a claim with Mobilecover, customers must contact them within five days of any incident. The policy allows for two claims in a 12-month period. For stolen phones, customers must obtain a police crime reference number as soon as possible, as Mobilecover requires this before assessing any theft claims. Additionally, customers should report the incident to their network provider to block the SIM card.
Virgin Mobile also offers a Mobile Rescue app that works on most mobile phones. This app allows customers to back up their contacts, remotely lock, alarm, and track their phones, and transfer contacts to a replacement phone. If a phone is lost or stolen, customers can use the app or another mobile device to lock their phone and keep their details protected.
For customers of Virgin Money UK, mobile phone insurance is provided through Assurant. This insurance covers up to two mobile phones and unlimited gadgets, including portable electronic devices with multimedia applications and their power sources. While registration of mobile devices is not required for coverage, it is recommended to simplify the claims process. To register a mobile device, customers need the make, model, IMEI number, and telephone number. In the event of a claim, customers can contact Assurant by phone or through their online portal.
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Virgin Mobile Insurance partners
Virgin Mobile offers phone insurance to its customers through partnerships with several companies. The availability of these partnerships depends on the customer's location.
Mobilecover
Mobilecover provides phone insurance to Virgin Mobile customers in Ireland. The insurance policy is provided directly through Mobilecover, and Virgin Mobile customers get a special discounted rate. Mobilecover offers three comprehensive policy types: high, medium, and low. The policy type is decided by Mobilecover and is based on the phone's price. The Mobilecover policy covers screen damage, liquid damage, accessory cover, total write-off, worldwide coverage, loss, theft, and courier service.
NEWAsurion Europe Limited and Liberty Mutual Insurance Europe Limited
Virgin Media's Mobile Rescue insurance in the UK is arranged and administered by NEWAsurion Europe Limited, with the insurer being Liberty Mutual Insurance Europe Limited. The Mobile Rescue app allows users to back up their contacts, lock and locate their phone, and block it if it is missing. The app also works on most mobile phones, and if a phone is not compatible, the customer will still be fully covered without Mobile Rescue.
Brightstar Device Protection
In the US, Virgin Mobile offers device insurance in partnership with Brightstar Device Protection. This insurance plan includes McAfee Mobile Security protection against online threats. The plan costs $7 per month and can be added to the monthly phone bill. Deductibles range in price from $20 to $175, depending on the device.
Virgin Money Insurance
Virgin Money Insurance is an insurance provider under Virgin in Australia. It offers insurance options for cars, life, income, travel, and home and contents.
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Virgin Mobile Insurance alternatives
Virgin Mobile Insurance offers comprehensive coverage for your phone, including protection against loss, theft, and accidental damage. The insurance is available as an optional extra when you sign up for the Virgin mobile network, and it costs £7.99 a month. Some of the benefits of Virgin Mobile Insurance include:
- Next-day replacement in the UK and delivery within a few days if you're abroad.
- The Mobile Rescue app, which allows you to remotely lock, alarm, and track your phone and backup your contacts, so you don't lose your numbers if you need to transfer them to a new phone.
However, there are a few potential downsides to Virgin Mobile Insurance. Firstly, it is only available to customers who are part of the Virgin mobile network. Additionally, some customers have complained about high excess fees and poor customer service when trying to make a claim.
If you are looking for alternatives to Virgin Mobile Insurance, here are a few options to consider:
- Mobile Phone Insurance Direct (MPID): MPID offers protection against accidental damage, theft, and loss, both at home and abroad. They also provide a 12-month warranty on repaired phones and aim to send a replacement as soon as possible if your phone is lost or stolen. MPID allows you to customise your policy to suit your needs and potentially save money.
- Mobilecover: This is an independent insurance provider partnered with Virgin Media Ireland. They offer exclusive rates to Virgin Mobile customers and provide coverage for screen damage, liquid damage, accessory cover, total write-off, worldwide coverage, loss, theft, and courier service.
- Tello, Sprint, Cricket Wireless, and US Cellular: These mobile service providers offer competitive pricing, quality wireless services, and various data plans that may include phone insurance or device protection options.
When considering alternatives to Virgin Mobile Insurance, be sure to research the specific details and reviews of each provider to find the best option for your needs.
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Frequently asked questions
Yes, Virgin Mobile offers phone insurance.
The easiest way to get mobile phone insurance from Virgin is through their 'Virgin Media Protect' programme, which is an optional extra available when you use the mobile network.
Depending on the level of cover, Virgin Mobile phone insurance can include: accidental loss, accidental damage, fast replacement, theft protection, and threat protection.
The price of Virgin Mobile phone insurance depends on the price of your phone. The range is split into three policy types: high, medium, and low.
In most cases, you must be a Virgin Mobile customer to get phone insurance from Virgin. However, Virgin Media Ireland customers can get phone insurance through Mobilecover, an independent provider.
