Paul Sanchez
Verizon offers insurance and protection for phones, tablets, and smartwatches. If your device is lost, stolen, or damaged, you can file an insurance claim with Verizon. The process of filing a claim is simple and can be done in several ways. You can also check your device protection options and eligibility for repairs or replacements through your My Verizon account. If you are a Florida customer, you can call (888) 881-2622 to file a claim for a malfunctioning device.
| Characteristics | Values |
|---|---|
| What is covered | Loss, theft, cracked screens, and damage |
| What devices are covered | Phones, tablets, and smartwatches |
| How to file a claim | File a claim online or call Verizon |
| What happens after filing a claim | You will receive a new or refurbished replacement device |
| What if my device has malfunctioned | Your device protection may include post-warranty coverage. Check your eligibility in My Verizon or call Verizon. |
| How much does it cost | Affordable rates |
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What You'll Learn
Calling about a lost, stolen, or damaged device
If your device is lost, stolen, or damaged, you may be eligible to file an insurance claim with Verizon. Here's what you need to know about the process:
First, it's important to verify what device protection option you have by checking your Verizon account. You can do this by logging in to your My Verizon account and reviewing the Services & Perks page. If you're not sure how to access this information, you can refer to Verizon's device protection brochure or contact their customer support for assistance. It's worth noting that certain devices, such as BYOD or devices purchased from Verizon, may not be eligible for device protection. Eligibility is determined at the point of sale.
If you have Verizon device protection, you can initiate the process of filing a claim. This typically involves providing information about your device, such as the Device ID, and answering questions about the issue. You may also need to provide documentation to support your claim. The specific steps may vary depending on your device protection plan and the nature of the loss, theft, or damage.
In the case of a lost or stolen device, it is recommended to take immediate action to prevent unauthorized charges to your Verizon account. You can do this by suspending service on your line, so no one can use your device. Additionally, you can activate another device that you own on your Verizon line if needed.
If your device is damaged, it's important to understand the coverage provided by your device protection plan. For example, water damage, cracked screens, or other physical damage may be covered. Review the terms and conditions of your device protection plan to confirm what is included.
When filing a claim, you may need to pay a deductible, which varies based on your device and the nature of the claim. Asurion, the company that handles claims for Verizon, provides information on deductibles for specific devices on their website. It's important to note that deductibles may change over time.
Finally, keep in mind that the process for filing a claim and the coverage provided may differ for Florida customers. Florida residents can file a claim on Asurion's website or by calling their customer support for post-warranty malfunctions.
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Checking device protection options
Verizon offers a range of device protection options for its customers. These options vary depending on the device and the specific plan chosen. To check which device protection options are available for your device, you can follow these steps:
- Go to the Services & Perks page in your My Verizon account.
- If you have multiple devices on your account, select the specific device you want to check.
- Review the device protection options listed in the Protection and Security section.
The available device protection options may include:
- Wireless Phone Protection: This covers loss, theft, and damage, including liquid damage and screen damage. It costs $4.95 or $7.95 per month, depending on the device type. For New York customers, the cost is $4.25, $5.25, or $8.25 per month, depending on the device.
- Verizon Extended Warranty: Provides extended warranty coverage for your device.
- Mobile Secure: Offers additional security and protection for your mobile device.
- Verizon Mobile Protect Multi-Device: This option is suitable for larger accounts with multiple devices. It includes Wireless Phone Protection, Verizon Extended Warranty, and Mobile Secure.
It's important to note that certain devices, such as BYOD or devices purchased from Verizon, may not be eligible for device protection. Eligibility is determined at the point of sale. Additionally, malfunctions are generally not covered under device protection plans, but you may be eligible for post-warranty coverage if your device malfunctions after the manufacturer's warranty expires.
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Filing a claim
If you have Verizon insurance and need to file a claim, there are a few ways to do so. You can file a claim online, in-person, or over the phone.
Firstly, you need to check if you are enrolled in a device protection option. To do this, go to the Services & Perks page in your My Verizon account. If you have more than one device, select the device in question to see if it has device protection. If you are not enrolled in device protection, refer to the Repair or Replace Mobile Devices FAQs for replacement options.
If you are enrolled in device protection, you can start the claims process. You will need your Device ID to file a claim, which can be found by signing into your My Verizon account from another device and choosing Manage Device to view the Device ID. If your device is not working, you can activate another device on your Verizon line, buy a Certified Pre-Owned (CPO) replacement device, or buy a new device.
If you are filing a claim for a lost, stolen, or damaged device, a deductible will apply. The amount varies based on your device and whether you receive a replacement or are eligible for cracked glass repair. You can find the deductibles for your specific device on the Asurion website.
You can file a claim on the Asurion website or by calling Asurion. Claims can be filed 24 hours a day, 7 days a week. You can also track your claim on the Asurion website or by calling Asurion.
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Tracking a claim
To track a claim with Verizon, you must first be enrolled in a device protection option with insurance. If you are unsure whether you are enrolled, go to the Services & Perks page in My Verizon. Here, you can select the device in question to check if it has device protection.
If you are enrolled, you can check the status of your claim on Asurion's website. You will need to enter your Verizon mobile number and account PIN, and then you will be able to see the status of your claim or device return.
If you have a device malfunction, your device protection may include post-warranty coverage. However, malfunctions are not covered by device insurance. If you are unsure whether your device is eligible for repair or replacement, check your current device eligibility.
If your claim is approved, you will be provided with a replacement device. In most cases, Asurion will aim to provide you with a device of the same make and model, colour, features, and accessories. However, if the same make and model are unavailable, a similar product will be substituted.
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Disputing fraudulent charges
If you believe you have been a victim of fraud and have seen unauthorized charges on your Verizon account, you should first ask other family members on your account if they purchased anything without your knowledge. Next, contact Verizon to report any unauthorized charges. You can do this by calling 1-800-922-0204 or dialling *611 from your Verizon phone. You can also use the Live Chat feature on the Verizon website or visit a Verizon store for in-person assistance.
When speaking with a representative, provide your account details, billing statement, and any supporting evidence to support your claim. If the issue isn't resolved through customer service, you can file a formal dispute by writing a billing dispute letter outlining the issue, including relevant details such as your name, account number, dispute reason, and supporting documentation. You can also submit a Notice of Dispute form, which requires Verizon to provide notice of your dispute at least 60 days before filing for arbitration.
If you are unable to resolve the dispute with Verizon, you can consider filing a small claims lawsuit at your local courthouse. You do not need an attorney to do this, and it generally costs less than $240 to file a claim. Once you file, you will receive a court date, and Verizon will be notified.
It is important to remain patient and polite throughout the dispute process and to document all communications and agreements reached with Verizon.
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Frequently asked questions
You can call Verizon Insurance on (888) 881-2622.
If your device is lost, stolen, or damaged, you may be eligible to file an insurance claim. You must be the Account Owner or Account Manager to file a claim.
Your insurance may cover issues that aren't covered by the manufacturer's warranty, including loss, theft, and physical damage.
If you're not sure if you're enrolled in a device protection option, go to the Services & Perks page in My Verizon.
