Contacting Metlife: Insurance Claims And Queries

MetLife offers a range of customer support services and resources, including phone numbers and online forms, to assist with life insurance policies and claims. Customers can call 1-800-638-5000 for assistance with life insurance policies and claims, or 1-877-638-2862 to request a call from a MetLife representative. Online support is also available through the MetLife website, where customers can access and manage their benefits, locate providers, and download forms.

Contacting MetLife customer support

MetLife offers a variety of ways to get in touch with their customer support team. Here are some of the options available to you:

Phone Support

You can speak to a customer service representative by calling their support line at 1-800-638-5000. This number can be used for various purposes, such as filing a claim, changing your address or phone number, and making changes to your bank account on file. If you're looking to connect with a MetLife representative, another number you can call is 1-877-638-2862.

Online Support

MetLife also offers online support through their website, metlife.com. You can log in or register for an account at online.metlife.com to manage your account. With MetOnline servicing, you can update your personal information, beneficiary details, and policy information. Additionally, you can access pre-filled forms and your agent's contact information. MetLife also provides a Policy Finder tool on their website to help you locate your policy if needed.

Mail Support

For those who prefer to send physical mail, MetLife provides different mailing addresses depending on the type of policy and payment:

• Term Life, Whole Life, and Universal Life Policies (policy number starting with GIW, SIT, or MLT): MetLife PO Box 105072 Atlanta, GA 30348-5072
• Variable Life Policies: MetLife PO Box 371351 Pittsburgh, PA 15250-7351
• All other policies: MetLife PO Box 371487 Pittsburgh, PA 15250-7487

Other Options

MetLife also offers support through their call center, where you can inquire about other payment options or changing the frequency of your payments. Additionally, they provide a secure online form that you can fill out to request a callback from a MetLife representative.

MetLife's mailing address

MetLife has different mailing addresses depending on the type of policy you have and the nature of your correspondence. Here are the mailing addresses you may need to contact MetLife:

Mailing Addresses for Premium Payments or Loan Repayments:

• Term Life, Whole Life, and Universal Life Policies: If your policy number begins with the letters GIW, SIT, or MLT, send your payments to MetLife PO Box 105072 Atlanta, GA 30348-5072.
• Variable Life Policies: Send your payments to MetLife PO Box 371351 Pittsburgh, PA 15250-7351.
• For all other policies: Send your correspondence to MetLife PO Box 371487 Pittsburgh, PA 15250-7487.

Overnight Mailing Address for Premium Payments:

• Individual Life Policies: MetLife or Brighthouse Financial Mellon Client Service Center AIM #1540470 Lockbox 371487 500 Ross St Pittsburgh PA 15262.
• MLUS Policies: MetLife Insurance Company USA Attn Lockbox 371888 500 Ross St 154-0460 Pittsburgh PA 15262.
• New England Financial Policies: New England Financial Box 371499 500 Ross Street 154-0470 Pittsburgh PA 15262.

Traditional Contracts:

• US Bank Operation Center GenAm Lockbox 790196: 1005 Convention Plaza St. Louis, MO 63101.
• US Bank Operation Center GenAm Lockbox 790201: 1005 Convention Plaza St. Louis, MO 63101.

Mailing Address for Claims:

If you need to file a life insurance claim, the mailing address is not provided directly on the website. However, MetLife provides a phone number (1-800-638-5000) and a webpage (metlife.com/lifeinsuranceclaims) to assist you in the claims process.

Please note that these addresses are accurate as of November 2024, according to the source. It's always a good idea to verify addresses before sending important correspondence.

MetLife's phone number

MetLife has a few different phone numbers listed on its website, depending on your specific needs. Here is a list of phone numbers and their respective purposes:

• For general inquiries and customer support, you can call 1-800-638-5433. This line also offers the option to choose from different categories, such as Brighthouse Financial, Group Legal Services, Home & Auto Insurance, and more.
• To connect with a MetLife representative, you can call 1-877-638-2862. This number is provided for those who wish to have a company representative contact them.
• For life insurance policyholders, the dedicated phone number is 1-800-638-5000. This line can be used for various purposes, such as filing a claim, changing your address or phone number, making payments, and getting information about your policy.
• For customers in Maryland, a specific number is provided: you can access more information by visiting the provided link for Maryland-specific details.
• For beneficiaries of an individual life insurance policy not purchased through an employer, MetLife offers support during the difficult time of filing a claim. While a specific phone number is not listed, you can visit metlife.com/lifeinsuranceclaims to learn about the claims process and access other helpful resources.
• For customer service inquiries related to forms, you can reach out to a customer service representative at 800-638-5000.

It is always recommended to refer to the MetLife website or your policy documents for the most up-to-date and relevant contact information. Their website also offers a "Contact Us" section, which may provide additional phone numbers or alternative methods of contact, such as online forms or mailing addresses.

Filing a claim

To file a claim with MetLife, you can either call their customer support line at 1-800-638-5000 or start the process online. If you are a beneficiary of an individual life insurance policy (not purchased through an employer), you can visit metlife.com/lifeinsuranceclaims to learn about the claims process and what you'll need to submit your claim. You can also find answers to frequently asked questions and use the Policy Finder tool to search for a policy online. Current life insurance policyholders can visit metlife.com/lifeinsurance to manage their policy and get answers to frequently asked questions.

If you need assistance, you can call MetLife's customer support line at 1-800-638-5000 or request that a MetLife representative contact you by calling 1-877-638-2862 or filling out a secure form on their website.

To manage your account online, you can log in or register at online.metlife.com. With MetOnline servicing, you can change your address and phone number, update your beneficiary, review your coverage and premium, and initiate a withdrawal. You can also find pre-filled forms and your agent's contact information.

If you are a Florida individual life policyholder impacted by Hurricanes Helene and Milton, please note that any notices of cancellation dated September 13, 2024, through December 10, 2024, will be withdrawn and reissued on or after December 10, 2024.

Updating personal information

To update your personal information, such as your address and phone number, you can use the MetOnline servicing site. This allows you to update your details quickly and easily. If you don't have time to register for MetOnline, you can complete the Online Change of Address Form.

To access the MetOnline servicing site, you can log in or register at online.metlife.com. Once you're logged in, you can also update your beneficiary, review your coverage and premium, and initiate a withdrawal.

If you prefer, you can also call MetLife's customer support team to update your personal information. The number to call is 1-800-638-5000.

It's important to keep your personal information up to date so that MetLife can keep you informed about the status of your policies.

Frequently asked questions