Orlando Harmon
Verizon offers insurance and protection for your phone, tablet, or smartwatch. This includes Wireless Phone Protection, which can help repair or replace your device if it's lost, stolen, or damaged. To qualify for Wireless Phone Protection, you must enroll within 30 days or during specific events such as purchasing a new device or upgrading your existing one. Verizon also offers device protection options like Mobile Secure, which provides benefits such as Pro On-The-Go services and Digital Secure, a smartphone app that offers security features. Verizon's insurance covers loss, theft, and damage, including water damage, with next-day device replacement and unlimited cracked glass repair for select smartphones.
| Characteristics | Values |
|---|---|
| Device protection | Wireless Phone Protection, Mobile Secure, Verizon Home Device Protect |
| Device replacement | Maximum of $400 or $3,000 depending on the device |
| Device malfunction | Post-warranty coverage |
| Device loss or theft | Coverage for loss, theft, and damage (including water damage) |
| Cracked screen repair | $0 deductible for select smartphones |
| Device setup | Tech Coach app, Pro On the Go |
| Security | Digital Secure app, Call Filter app |
| Identity theft monitoring | Via the app |
| Spam calls | High-risk spam calls are automatically blocked and forwarded to voicemail |
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What You'll Learn
How to file a claim for a lost, stolen or damaged device
If you have Verizon device protection and your device is lost, stolen, or damaged, you can file a claim on Asurion's website. You must be the Account Owner or Account Manager to file a claim and you will need to validate your account credentials. You will also need your Device ID, which you can find on the My Devices page in My Verizon.
- Select the Menu icon in the top left corner.
- Select Devices.
- Scroll to the device that is lost, stolen, or damaged and select Manage device.
- Select Lost, stolen, or damaged device? Start a claim.
- Enter the requested information and follow the on-screen prompts to finish filing your claim.
You may be asked to provide information about your device when filing a claim, such as the device ID, make, and model. A deductible applies when you file a claim for a lost, stolen, or damaged device, and the amount varies based on your device and whether you receive a replacement. Asurion may fulfill claims with new or refurbished replacement devices.
If you are a Florida customer, you can file a claim on Asurion's website or call (888) 881-2622 for a malfunctioning device due to mechanical or electrical failure after the manufacturer's warranty has expired.
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What to do if your device is lost, stolen, damaged or malfunctioning
If your device is lost, stolen, damaged, or malfunctioning, you can file a claim with Verizon for a replacement or repair. Here are the steps you should take:
Lost or Stolen Device:
- Try to locate your device. You can use features such as Find My iPhone or similar tracking apps to pinpoint the location of your device.
- Suspend service on your line to prevent unauthorized charges on your Verizon account.
- File a claim with Asurion if you have device protection options like Verizon Mobile Protect or Verizon Mobile Protect Multi-Device. You will need your Device ID to file a claim.
- Contact Verizon to report unauthorized use and dispute fraudulent charges on your account if you continue to see charges on your lost or stolen phone.
Damaged Device:
- Check if your device is eligible for repair or replacement. Devices with water damage, cracked screens, or physical damage from outside forces may be considered damaged.
- File a claim on Asurion's website or call their customer support. You will need your Device ID to file a claim.
- If you have Verizon Mobile Protect Multi-Device, you can take advantage of unlimited claims per registered line.
- For cracked screen repairs, check the current device eligibility on the Asurion website. Repairs are performed by Asurion-certified technicians and come with a 12-month limited warranty.
Malfunctioning Device:
- Determine if your device is experiencing a malfunction due to electrical or mechanical issues without any physical damage from outside forces.
- Check your device protection options and warranty coverage to understand what support is available.
- File a claim with Asurion for a malfunctioning device. You can refer to the device protection brochure or FAQs for more information on the process.
- If you have Verizon Home Device Protect, you can get coverage for eligible home tech and premium tech support.
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How to get Wireless Phone Protection
Wireless Phone Protection is an insurance option provided by Verizon to help repair or replace your device if it is lost, stolen, or damaged. This includes water damage and cracked screens for select smartphones. To qualify for Wireless Phone Protection, you must enroll within 30 days of one of the following events:
- Device protection open enrollment.
- Purchase a new device and activate it on a new line.
- Upgrade to a new device on an existing active line.
- Bring your own device and activate it on a new line of service, provided it meets the criteria and is eligible for device protection.
To enroll in Wireless Phone Protection, you can use the My Verizon app. Navigate to the Device Protection section and tap "Learn More." Then, tap "Enroll" for the lines you want to be covered and select Wireless Phone Protection. Follow the prompts to complete the process.
It's important to note that malfunctions are not covered under device insurance, but your device protection may include post-warranty coverage for malfunctions. Additionally, deductibles apply when filing a claim for a lost, stolen, or damaged device, and these deductibles vary based on your device and the type of claim.
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How to enrol in device protection
To enrol in device protection for your phone on Verizon, you must first ensure that you meet the eligibility criteria. To be eligible, you must enrol within 30 days of one of the following events:
- Device protection open enrolment
- Purchase a new device and activate it on a new line
- Upgrade to a new device on an existing active line
- Bring your own device and activate it on a new line of service, provided it meets certain criteria and is eligible for device protection
To enrol, follow these steps:
- Go to the Services & Perks page in the My Verizon app.
- Scroll to the Device Protection section and tap "Learn More".
- Tap "Enroll" for the lines you want to be covered.
- Select Wireless Phone Protection and follow the prompts.
You can enrol in device protection at any time, and you can also change your protection option after signing up. However, it's important to note that device protection does not cover malfunctions, and there are different options available depending on your device and location.
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How to repair or replace a device
If your device is malfunctioning, you may be eligible for a replacement. Your warranty may provide replacement, repair, and/or tech support for your mobile device. A device malfunction is something electrical or mechanical, as long as it isn’t caused by physical damage from outside forces. Your insurance may also cover issues that aren't covered by the manufacturer's warranty. These issues include loss, theft and physical damage, for example.
If you are a Florida customer, the insurance provides post-warranty coverage. If you have Verizon Extended Warranty coverage for your device, you can have the device fixed at your own expense or activate another device you already own. If you don't have Verizon Extended Warranty coverage, you can still get a replacement or repair for post-warranty malfunctions. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty.
To repair or replace a device, you can check in-store repair appointment availability in My Verizon. You can also call Verizon for eligibility and availability options. You can refer to the device protection brochure for more information about Verizon/Asurion device protection and replacing your device. You can also file a claim on Asurion's website or call (888) 881-2622 for a malfunctioning device due to mechanical or electrical failure after the manufacturer's warranty has expired.
If you activated your device less than a year ago, Verizon will replace the device with a new one if it was within 30 days of activation. If it has been more than 30 days but less than a year, Verizon will assist in honoring the manufacturer's warranty by scheduling a device repair appointment with one of the OEM's authorized repair facilities. If repair is not an option, they will replace the device with a new or refurbished one of like kind and quality. If you have Verizon Extended Warranty, you'll receive expedited shipping at no additional charge for your in-warranty replacement device.
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Frequently asked questions
To add insurance to your phone with Verizon, you must enrol in a device protection option. You can do this by going to the Device Protection section in the My Verizon app and tapping 'Enroll' for the lines you want to be covered. You can also enrol by going to the Services & Perks page in My Verizon.
Verizon phone insurance covers loss, theft, and damage (including water damage and cracked screens). It also includes next-day device replacement and unlimited cracked glass repair for select smartphones.
