Haris Ashley
Sprint insurance is a convenient option for those who want protection against accidental damage, loss, or theft of their phones. The insurance is offered through Sprint Complete, powered by Asurion, and includes additional benefits like cloud storage and tech support. It is a month-to-month program that automatically renews unless canceled. While it may not be the most economical option, it provides peace of mind for those concerned about their device's safety. To check if your Sprint phone is insured, you can review your purchase documents or contact Sprint customer support to confirm your coverage details.
| Characteristics | Values |
|---|---|
| Insurance Provider | Asurion |
| Insurance Type | Handset Replacement Insurance |
| Coverage | Accidental Damage, Loss, Theft, Mechanical Breakdown, Electrical Failure |
| Discount | Available when purchased with the Service Contract Device Protection Plan |
| Claims | Unlimited for accidental damage; Up to five total claims in a 12-month period for loss and theft |
| Deductible | Based on device tier and claim type |
| Processing Fee | $5 for mechanical and electrical failure exchanges |
| Renewal | Month-to-month, automatic renewal unless canceled |
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What You'll Learn
- Sprint phone insurance is handled by third-party company Lock/Line
- Sprint Complete is the insurance plan offered by Sprint
- Insurance covers accidental damage, loss, and theft
- Discounts are available if you buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan
- You can sign up for insurance when you buy a new phone from Sprint
Sprint phone insurance is handled by third-party company Lock/Line
If a Sprint customer needs to make a claim, they can call Sprint, who will provide the number for Lock/Line. The customer can then call Lock/Line to make a claim and receive a replacement phone. There is a deductible of $50 for each claim.
In addition to Lock/Line, Sprint also offers Total Equipment Protection (TEP), which is administered by Asurion. TEP provides protection for a customer's phone, smartphone, or Sprint mobile broadband card. This insurance also covers in-store repairs and mechanical or electrical failures caused by defects or normal wear and tear. The cost of TEP ranges from $8 to $11 per month, per line of service, depending on the device model.
The Assurant Advanced Protection Pack is another option for Sprint customers, providing technical support and apps to locate, lock, and protect their device. This insurance costs $13 per month, per device, with a non-refundable deductible of $100 per approved claim for accidental damage, loss, or theft.
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Sprint Complete is the insurance plan offered by Sprint
Sprint Complete offers a convenient way to keep your device protected and ensure peace of mind. With this plan, you can rest assured that you will receive assistance when your phone is facing issues or malfunctions. The tech support feature provides instant access to live U.S.-based Tech Experts who can help diagnose and resolve any problems you may encounter with your device. This means that whether you're dealing with a broken screen, a malfunctioning battery, or a phone that has been lost or stolen, Sprint Complete has you covered.
In addition to the insurance benefits, Sprint Complete also offers a battery health checkup service. Through this service, you can get a comprehensive plan to help extend the life of your phone's battery. This feature is especially useful as it helps you proactively maintain your device's health and optimize its performance over time.
The plan also includes protection for accidental damage, which is crucial for anyone who leads an active lifestyle or is prone to dropping their phone. With this coverage, you won't have to worry about the costly repairs or replacements that can result from accidental drops or spills. Sprint Complete's insurance plan takes care of these incidents so you can focus on enjoying your device without constant worry.
Sprint Complete is a comprehensive insurance plan designed to meet the needs of Sprint customers. By offering protection against loss, theft, and damage, as well as mechanical or electrical failure, it ensures that you can get the help you need to keep your device in good condition. With the added benefits of unlimited storage and tech support, Sprint Complete provides a well-rounded package to enhance your mobile experience.
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Insurance covers accidental damage, loss, and theft
If you're a Sprint user, you may be wondering if your phone is insured and what that insurance covers. Sprint offers Protection 360™, a complete device protection program that covers repair or replacement for a variety of issues, including accidental damage, loss, and theft.
Accidental Damage
Protection 360™ covers unlimited repairs and replacements for accidental damage, including front screen and back glass repair. So, if you drop your phone and crack the screen, you can get it repaired or replaced at no additional cost. This coverage extends to mechanical and electrical failures as well.
Loss
In the unfortunate event that you lose your device, Protection 360™ has you covered. You can file a claim and receive a replacement device. There is a limit of up to five total claims in any rolling 12-month period based on the date of the first replacement.
Theft
If your device is stolen, Protection 360™ will also provide a replacement. Similar to loss, there is a limit of up to five total claims in any rolling 12-month period based on the date of the first replacement. Be sure to file a police report and provide the report number when making a claim for a stolen device.
It's important to note that there may be deductibles and processing fees associated with claims, depending on your device tier and the type of claim. Additionally, the specific coverage details, benefits, limitations, and exclusions can vary, so be sure to review the terms and conditions of your plan.
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Discounts are available if you buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan
T-Mobile offers a Protection 360™ program that includes both an Insurance Device Protection Plan and a Service Contract Device Protection Plan. The Insurance Device Protection Plan covers accidental damage, loss, and theft. The Service Contract Device Protection Plan covers mechanical and electrical failure, JUMP!® Upgrades, unlimited screen protector replacements, and access to tech support and mobile security apps.
If you buy both plans, you are eligible for a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier. This discount is also available if you buy a service contract from another provider and enroll in the Insurance Device Protection Plan within 30 days, as long as you can show proof of the service contract.
The Protection 360™ program is a month-to-month program that automatically renews unless canceled. The cost of Protection 360™ can range from $7 to $25 per month, depending on the device type. To add Protection 360™ to an eligible device, the device must pass a visual mechanical inspection at a T-Mobile store.
Sprint also offers device protection plans, including Total Equipment Protection (TEP) and Assurant Advanced Protection Pack. TEP provides protection against loss, theft, and liquid or physical damage, as well as in-store repairs and mechanical or electrical failures. The Assurant Advanced Protection Pack offers four-peril coverage, including loss, theft, accidental damage, and out-of-warranty mechanical or electrical breakdown for $7 per month.
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You can sign up for insurance when you buy a new phone from Sprint
When you purchase a new phone from Sprint, you can sign up for phone insurance. This is a great way to protect yourself from any accidental damage, loss, or theft. Sprint Complete is Sprint's insurance plan, which provides worry-free wireless protection and repair services for your device. With Sprint Complete, you can get personalized, on-demand tech support, and even schedule a smart home consultation.
Sign-up for Sprint Complete is available within 30 days of phone activation or upgrade. To sign up, visit the Sprint website or one of their stores. You can also contact them via phone or social media. It's important to note that Sprint Complete is a month-to-month program that automatically renews unless canceled.
The Sprint Complete app gives you access to Live Tech Experts who can help with device setup, provide unlimited device assistance, and even help improve your device's performance with battery replacement when needed. This service is designed to get customers back to enjoying their devices as soon as possible, providing peace of mind when purchasing a new phone.
In addition to insurance, Protection 360 from T-Mobile (which merged with Sprint) offers a service contract plan. This includes McAfee Security for T-Mobile and access to the Protection 360 app by Assurant. While these aren't insurance products, they can provide additional protection and support for your device.
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Frequently asked questions
Sprint insurance, or Sprint Complete, is an insurance plan that covers accidental damage, loss, and theft. It also includes cloud storage and access to tech experts.
You can sign up for Sprint insurance when you buy a new phone from Sprint.
Sprint insurance is convenient and can give you peace of mind if you're worried about breaking or losing your phone. However, it may not be the most economical option, especially if you don't need the additional benefits.
It is not advisable to sell your lost phone after receiving a replacement from Sprint. If your phone is lost, you need to report it to Sprint as stolen, and they will likely red-flag the ESN in their systems.
In the event of loss or theft, you need to contact Sprint and provide them with a police report. Once you do this, the replacement process can begin.
