Farmers Insurance Refund Policy: What You Need To Know

Farmers Insurance offers refunds to customers who have paid their premium for the policy period in full. Customers can cancel their Farmers Insurance policies by phone, mail, in person, or by text. The company does not impose a cancellation fee or penalty for early termination. During the COVID-19 pandemic, Farmers Insurance also provided customers with relief by automatically pausing policy cancellations due to non-payment and extending coverage for those making food, grocery, pharmacy, and medical supply deliveries using their personal vehicles.

Farmers Insurance does not impose a cancellation fee or penalty for early termination

If you cancel your Farmers Insurance policy before the end of the term, you may be eligible for a refund on any prepaid premiums. Farmers Insurance will issue a prorated refund for any unused portion of a prepaid premium.

To cancel your Farmers Insurance policy, you can call 1-888-327-6335, visit your local Farmers Insurance agent, or mail a cancellation request to Farmers Customer Service, 6301 Owensmouth Avenue, Woodland Hills, CA 91367. Your cancellation request should include your name, date of birth, policy number, and the date you would like your policy to end.

If you've sold your vehicle, you may be asked to provide a bill of sale

If you've sold your vehicle, Farmers Insurance may ask you to provide a bill of sale. This is a legal document that acts as a receipt and outlines the terms of the deal. It is not always required by law, but it is a good idea to have one as it can prevent misunderstandings between you and the buyer. It also helps to prove that you are no longer liable for the vehicle if it is involved in an accident.

A bill of sale should include the following:

• Vehicle details: Year, make, model, colour, vehicle identification number (VIN), license plate number, and any other identification numbers.
• Odometer reading: Record the mileage at the time of the sale.
• Payment details: Write down the sale price and how you were paid. If you agreed to installments, describe the terms.
• Terms and conditions: Include language that the car is being sold "as is" with no guarantees about its condition and no warranty.
• Buyer and seller information: The names, addresses, phone numbers, and signatures of both parties.
• Date of the sale.
• Warranty information: Most private party sales are assumed to be "as is", but if you have a different agreement, put it in the bill of sale.

Farmers Insurance will refund the unused portion of a premium paid in full

Once you have a new insurance policy in place, you can proceed to cancel your Farmers Insurance policy. You will need to provide the following information:

• Your name as it appears on your Farmers policy
• Your insurance policy number, found on your policy ID card and policy documents
• The effective date for your cancellation

Farmers may also request additional information, such as your driver's license number, social security number, or vehicle identification number (VIN). After gathering this information, you can proceed to cancel your policy by phone, by mail, or in person.

To cancel by phone, call Farmers at 1-888-327-6335 or contact your local Farmers insurance agent. To cancel in person, visit your nearest Farmers insurance office and ask to speak to an agent. To cancel by mail, send a signed and dated cancellation request letter to Farmers Customer Service at the following address:

Farmers Insurance Customer Service

6301 Owensmouth Avenue

Woodland Hills, CA 91367

Be sure to include your name and address as they appear on your Farmers policy, as well as the date you would like your policy to end. Allow at least five to seven business days for the letter to arrive. If you had automatic payments set up for your policy, be sure to cancel them as well to avoid any unexpected charges.

Customers in certain states received a grace period for their life insurance policies during the COVID-19 pandemic

During the COVID-19 pandemic, Farmers Insurance customers in certain states received a grace period for their life insurance policies. This was part of the company's efforts to support its customers during the crisis.

In New Jersey, Farmers offered a 90-day grace period for life insurance and accidental death policies, during which policies would not be cancelled for non-payment of premiums. This meant that customers could disregard any notice of lapse received during this period and would have extra time to make a payment before their coverage ended. The grace period could be started retroactively on April 1, 2020, or on May 1, 2020, with April 1 being the default start date. Premiums due during the grace period could be paid in up to 12 equal installments over the following year. Late payment fees were waived, and late payments would not be reported to credit rating agencies. The period to exercise policyholder and contract holder rights and benefits under life insurance and annuity contracts was also extended to 90 days.

In Oregon, Farmers paused policy cancellations due to non-payment through at least July 22, 2020. The Oregon Department of Consumer and Business Services (DCBS) issued an order requiring property and casualty insurers to inform policyholders of the availability of a one-time 60-day grace period due to the COVID-19 pandemic.

In Colorado, Farmers paused policy cancellations due to non-payment through May 26, 2020. If a customer's policy was renewing during this period and they were unable to pay their premium by the renewal date, the state's Department of Insurance asked Farmers to extend the payment due date while continuing to provide coverage.

In Connecticut, Farmers automatically extended coverage at no additional charge to customers with personal auto and motorcycle policies who started making deliveries of food, groceries, pharmacy items, and medical supplies during the COVID-19 emergency. This extension expired on April 16, 2022.

Farmers Insurance does not charge a fee for online payments

During the COVID-19 pandemic, Farmers Insurance provided some relief to customers experiencing financial hardship. For instance, the company paused policy cancellations due to non-payment in certain states, and extended coverage at no additional charge to customers using their personal vehicles to deliver food, groceries, pharmacy supplies, and medical supplies.

Frequently asked questions