People's Trust Insurance: Legit Or Scam?

People's Trust Insurance Company is a Florida-based insurance company that offers homeowners insurance and claims mitigation/remediation services. The company has been in business for 16 years and is Better Business Bureau (BBB) accredited since 2014. While it has a mix of positive and negative reviews, with an average rating, some common complaints include issues with claims handling, unexpected premium increases, and poor customer service. However, there are also positive testimonials highlighting the company's professionalism, responsiveness, and competitive pricing.

People's Trust Insurance Company's customer service

Peoples Trust Insurance Company's customer service has received mixed reviews. While some customers have praised the company for its competitive rates, professionalism, and timely service, others have complained about issues with claims processing, unexpected premium increases, and lack of communication.

On the positive side, several customers have shared their satisfaction with the company's rates, describing them as "reasonable", "competitive", and "affordable". Some have also highlighted the professionalism and expertise of the company's staff, including adjusters, inspectors, and contractors. Additionally, some customers have expressed appreciation for the company's timely response and efficient handling of claims, particularly commending their "rapid response" team.

However, there are also numerous complaints from customers who have experienced issues with claims processing, unexpected premium increases, and lack of communication. Several customers have reported difficulties in getting their claims approved and resolved, with some mentioning that their claims were denied or lowballed. Others have shared their frustration with unexpected and significant premium increases, sometimes tripling the original quote. There are also complaints about the company's customer service being unresponsive and difficult to reach, with long wait times for adjustments and repairs.

Overall, the mixed reviews suggest that while some customers have had positive experiences with Peoples Trust Insurance Company's customer service, others have encountered challenges and frustrations with their claims and premium increases.

People's Trust Insurance Company's claims handling

People's Trust Insurance Company offers a unique service to Florida homeowners by providing a one-stop claims and restoration service. This means that policyholders can receive 24/7 emergency mitigation and have their entire repair process managed from start to finish. This is achieved through their direct repair model and their affiliate general contractor, the Rapid Response Team.

The company urges policyholders to call them first in the event of a loss. This call sets the recovery process in motion, and if the home requires emergency mitigation, the Rapid Response Team will be deployed to prevent further damage. People's Trust Insurance Company also offers a Preferred Contractor Endorsement, which provides a 5% reduction in the Non-Hurricane (AOP) portion premium and a 5% reduction in the Hurricane portion premium. This gives policyholders immediate access to PTIC's emergency response team, who will take care of the entire loss, and their repairs are guaranteed for 3 years.

The company's Better Way approach to claims processing is different from other Florida homeowner's insurance companies. It ensures the highest level of consistency and quality while managing costs and keeping premiums affordable for all policyholders. This approach includes no-hassle negotiations, priority repair service, quality workmanship and materials, and a 3-year, 100% satisfaction guarantee.

People's Trust Insurance Company has an average of 2.5 stars out of 5 from 22 customer reviews on Better Business Bureau. The company has had 50 complaints closed in the last 3 years and 9 complaints closed in the last 12 months. Many of the complaints are related to issues with service or repairs, with some customers reporting that their claims were denied or that the company was not interested in paying out claims. However, it is important to note that the nature and volume of transactions of a business should also be considered when evaluating complaints.

People's Trust Insurance Company's pricing and affordability

People's Trust Insurance Company offers a range of insurance plans with different pricing and coverage options to suit diverse homeowner needs and budgets. Their plans are designed to be affordable and provide value to customers.

Basic Homeowner's Package

This package is ideal for those seeking essential protection against common perils such as fire, theft, wind, and hail. It is a cost-effective option for Florida homeowners who want straightforward coverage without extensive add-ons.

Enhanced Protection Package

The Enhanced Protection Package offers broader coverage, including water damage from plumbing issues and increased liability protection. It is designed for homeowners who want protection against more specific risks and increased liability limits.

Premier Homeowner's Package

The Premier Package is the most comprehensive option, including all the benefits of the Enhanced Protection Package, plus coverage for high-value items like jewelry and art. It also offers higher limits on all coverages, making it suitable for homeowners with significant investments in their property and possessions.

Full-Service HO-3 Plan

The Full-Service HO-3 Plan is a comprehensive option, covering a range of perils and providing robust protection for homeowners.

Basic Choice Plan

The Basic Choice Plan is a more budget-friendly option, suitable for tenants or those seeking basic coverage.

People's Trust Insurance also offers optional add-ons, such as flood and equipment insurance, at additional costs. They provide several discounts to make their policies more affordable, including senior discounts, military and veterans discounts, gated community discounts, paperless discounts, and reduced rates for homes with security systems.

The company is known for its competitive rates and commitment to providing value through a range of plans and optional add-ons. Their upfront investment in preparedness and readiness also helps keep costs down, allowing them to pass the savings on to their customers.

People's Trust Insurance Company's business practices

People's Trust Insurance Company (PTI) is a Florida-based insurance company that offers homeowners insurance and claims mitigation/remediation services. The company has been in business for 16 years and is Better Business Bureau (BBB) accredited since 2014. PTI provides 24/7 emergency repairs and mitigation services through its preferred contractor, Rapid Response Team (RRT), and aims to simplify the recovery process for its policyholders.

In terms of business practices, PTI has received mixed reviews from customers. While some policyholders have expressed satisfaction with the company's service, professionalism, and competitive rates, others have raised concerns about rate increases, denial of claims, and delays in claim processing. There are also complaints about PTI's handling of roof inspections and replacements, with some customers alleging that the company is dishonest and unfair in its non-renewal policies. Additionally, PTI has been accused of cutting corners on repairs and suing policyholders.

PTI has responded to some of the complaints on the BBB website, denying any wrongdoing and providing detailed explanations for their actions in specific cases. They attribute some of the issues to the high volume of claims following natural disasters like hurricanes. PTI also emphasizes its commitment to customer service and satisfaction, offering refunds and rescission of non-renewal notices in certain instances.

Overall, PTI's business practices have received a varied response, with some customers praising their efficiency and support, while others express frustration and dissatisfaction with their experiences.

People's Trust Insurance Company's employee conduct

Peoples Trust Insurance Company has been the subject of numerous complaints filed with the Better Business Bureau (BBB). Many of the complaints relate to issues with service or repairs, with customers reporting that the company denied their claims or failed to address their concerns satisfactorily. There are also allegations of poor communication and delays in claim processing, with some customers reporting that they had to wait months for a resolution to their issues.

In one case, a policyholder reported that their vehicle had been stolen and that they had not received any information or updates on their claim from the company. The customer stated that they had left multiple messages with the adjuster and customer service, but had not received any responses. In another instance, a customer reported damage to their home caused by a hurricane and expressed frustration with the lengthy delay in settling their claim. They described the challenges of living with a damaged roof and the physical hardship this caused for a disabled family member.

Additionally, there are complaints about unexpected rate increases and issues with roof inspections and replacements. Some customers have also expressed concerns about the company's use of a closed loop for roof inspections, where the insurance company only accepts inspections from a specific inspector or company. This has led to accusations of the "fox guarding the hen house."

It is worth noting that Peoples Trust Insurance Company has responded to many of these complaints, providing detailed explanations of their actions and decisions. In some cases, they have denied any wrongdoing and stood by their original assessments. However, in other instances, they have offered settlements or resolved the issues to the satisfaction of the customer.

Overall, while Peoples Trust Insurance Company has addressed the concerns raised in these complaints, the high volume of complaints and the serious nature of the issues may raise questions about their business practices and customer service.

Frequently asked questions