Paul Sanchez
AT&T offers two 'Protect Advantage' plans to insure your phone against damage, loss, or theft. The base plan, 'AT&T Protect Advantage for 1', costs $14 or $17 a month, while the second plan, 'AT&T Protect Advantage for 4', costs $50 per month. Both plans offer unlimited claims with a maximum device value of $3,500 per claim. A non-refundable deductible, ranging from $25 to $275, is charged per device. Once your claim is approved, you can receive a replacement device as early as the next day. However, it's important to note that deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next-day delivery.
| Characteristics | Values |
|---|---|
| Insurance provider | AT&T |
| Insurance administrator | Asurion Protection Services, LLC |
| Insurance underwriter | Continental Casualty Company, a CNA member company |
| Insurance type | Optional |
| Insurance plans | AT&T Protect Advantage for 1, AT&T Protect Advantage for 4 |
| Cost | $14 or $17 per month for AT&T Protect Advantage for 1, $50 per month for AT&T Protect Advantage for 4 |
| Number of devices covered | 1 or up to 4 |
| Claims | Unlimited |
| Maximum device value per claim | $3,500 |
| Deductible | $25–$275 (non-refundable) |
| Repair fees | None, except for a screen repair fee of $29 for customers in New York |
| Same-day replacement | Available for select devices and areas, subject to parts and technician availability |
| Shipping cost for replacement devices | Included |
| Delivery time for replacement devices | Next day delivery available for eligible claims approved by 4 pm or 6 pm ET, except for Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands |
| Coverage | Accidental damage, out-of-warranty malfunctions, loss, theft, physical damage, screen and back glass repairs, battery replacements |
| Other benefits | ProTech support, unlimited photo and video storage, periodic device checkups, cleaning and optimization services |
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What You'll Learn
AT&T Protect Advantage for 1
The cost of the AT&T Protect Advantage for 1 plan is $14 or $17 per month, depending on the device. It allows customers to file an unlimited number of claims, with a maximum device value of $3,500 per claim. A non-refundable deductible, or service fee, is charged, ranging from $25 to $275 based on the device. It's important to note that there are no repair fees, except for customers in New York, where a screen repair fee of $29 is applied.
The insurance coverage is provided on a month-to-month basis and can be cancelled at any time without penalty, with prorated refunds available. Claims approved by 6 PM ET are shipped on the same day and typically delivered the next day, excluding Alaska, Hawaii, Puerto Rico, and the US Virgin Islands.
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AT&T Protect Advantage for 4
One of the key features of AT&T Protect Advantage for 4 is its coverage for up to four devices. This means you can insure multiple devices under one plan, making it convenient and cost-effective for families or individuals with multiple devices. The plan offers same-day device repairs, replacements, and setup, ensuring that you don't have to wait long to get your devices back in working order.
In terms of specific coverage, AT&T Protect Advantage for 4 offers unlimited claims for accidental damage from handling (ADH) and out-of-warranty malfunctions. It also provides unlimited claims for loss, theft, and physical damage (excluding ADH). Additionally, the plan includes unlimited screen and back glass repairs, as these are the components most likely to be damaged in the event of a drop. There are also unlimited battery replacements, so you can keep your devices powered up without worry.
When it comes to payment options for claims, AT&T does not publish deductibles for all claim types. However, you can expect to pay a deductible or service fee for each approved claim, which ranges from $25 to $275 based on the device. For screen repairs, there is a $29 deductible, and the deductible for cracked casings or shells may vary. You can use AT&T's deductible estimator tool to get an idea of the cost for a specific claim.
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Claim process
AT&T offers two insurance plans for phones: 'AT&T Protect Advantage for 1' and 'AT&T Protect Advantage for 4'. The former covers one device, while the latter covers up to four devices, including those not connected to the carrier's wireless network. Both plans offer unlimited claims, with a maximum device value of $3,500 per claim. A non-refundable deductible (or service fee) is charged for each claim, ranging from $25 to $275 based on the device. There are no repair fees, except for customers in New York, where a screen repair fee of $29 is charged.
AT&T's phone insurance plans cover hardware repairs and offer backup storage solutions. They also include same-day device repairs, replacements, and setup, as well as unlimited screen and back glass repairs, and battery replacements. The plans also provide ProTech support, which is US-based technical support over the phone seven days a week.
The claim process for AT&T phone insurance is as follows:
- Go to phoneclaim.com/att or call Asurion Customer Care at 888-562-8662 to start the claim process.
- Provide the required details, such as your registered number, and answer questions about what is wrong with your device.
- Based on this information, you will be provided with repair or replacement options.
- Make a selection and track the status of your claim via the same page or by calling the number provided.
- If your device is lost or stolen, call AT&T to temporarily suspend your service to prevent unauthorised use.
- If you are eligible for a replacement device, return your old device using the prepaid shipping label provided; failure to do so will result in a non-return fee of $850 added to your next wireless bill.
- Claims approved by 6 PM ET are shipped the same day and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the US Virgin Islands cannot be shipped for next-day delivery.
It is important to note that you must file your claim within 60 days of the incident, and you will be charged a non-refundable deductible when you file your claim.
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Coverage
AT&T offers two phone insurance plans, 'AT&T Protect Advantage for 1' and 'AT&T Protect Advantage for 4', which can be purchased to safeguard your device(s) against all kinds of damage. The insurance coverage is optional and provided on a month-to-month basis.
The base plan, 'AT&T Protect Advantage for 1', costs $14 or $17 a month and allows an unlimited number of claims, with a maximum device value of $3,500 per claim. A non-refundable deductible (or service fee) is charged, ranging from $25 to $275 based on the device. There are no repair fees, except for customers in New York, where a screen repair fee of $29 is charged. The plan includes same-day device repairs, replacements, and setup, as well as unlimited photo and video storage through AT&T's Photo Storage app.
The second plan, 'AT&T Protect Advantage for 4', costs $50 per month and allows you to insure up to four devices, including those not connected to the carrier's wireless network. This plan also offers unlimited claims, with a maximum device value of $3,500 per claim, and a non-refundable service fee (or deductible) ranging from $25 to $275.
Both plans cover accidental damage, out-of-warranty malfunctions, loss, theft, and physical damage (excluding ADH). They also include unlimited screen and back glass repairs, battery replacements, and ProTech support. The insurance does not cover contraband, property in the course of illegal transportation or trade, property in transit to you from a manufacturer or seller that is not the Authorized Service Facility, data, non-standard external media, and non-standard software.
Claims can be started by heading to the ATT Claims | Asurion page and entering the required details, such as your registered number. You will be asked questions to determine whether your device needs to be fixed or replaced, and based on that, you will be provided with repair or replacement options. If your claim is approved, you can receive your replacement device as soon as the next day, although deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next-day delivery. Claims approved by 6 PM ET are shipped on the same day and, in most cases, delivered the next day.
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Payment of premiums
AT&T offers two phone insurance plans, 'AT&T Protect Advantage for 1' and 'AT&T Protect Advantage for 4'. The base plan, 'AT&T Protect Advantage for 1', costs $14 or $17 a month, while the higher plan, 'AT&T Protect Advantage for 4', costs $50 per month. Both plans renew monthly and can be cancelled anytime without penalty, with a prorated refund.
The payment of premiums is the responsibility of the customer, as per the terms of the insurance certificate. The insurance is provided on a month-to-month basis and can be cancelled if the customer is no longer a valid, active, and current subscriber to their service provider, or if the covered property is no longer eligible for coverage.
AT&T's insurance plans offer a range of benefits, including coverage for accidental damage, theft, loss, and physical damage, as well as screen and back glass repairs, battery replacements, and technical support. Claims can be made online or by calling Asurion Protection Services, LLC, and approved claims are shipped on the same day, with next-day delivery in most cases.
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Frequently asked questions
AT&T offers two 'Protect Advantage' plans. The base plan, 'AT&T Protect Advantage for 1', costs $14 or $17 a month, with a non-refundable deductible of $25-275, based on the device. The second plan, 'AT&T Protect Advantage for 4', costs $50 per month and allows you to insure up to four devices, with the same non-refundable deductible.
The insurance covers physical damage, theft, loss, mechanical or electrical failure, and out-of-warranty malfunctions. It also includes ProTech support, photo and video storage, periodic device checkups, cleaning and optimisation services, and more.
To make a claim, go to the ATT Claims | Asurion page and enter your registered number. You will be asked questions to determine whether your phone needs to be fixed or replaced, and you will be provided with options. Once you make a selection, you can track the status of your claim via the same page or by calling 888-562-8662.
