Trustage Auto Insurance: Good Coverage?

TruStage auto insurance is offered through Liberty Mutual, although some policies may be underwritten by other providers depending on the region. TruStage offers a discount on Liberty Mutual's rates for credit union members, although it is not clear if there are additional benefits for those who are both credit union members and insurance policyholders.

TruStage auto insurance customers may have the option to purchase add-ons such as roadside assistance or Liberty Mutual's Better Car Replacement. There are also various discounts available to customers, including savings for being a credit union member, having a claims-free driving record, and insuring multiple cars.

TruStage has generally positive reviews on Trustpilot, with customers praising the simple and customer-friendly process, although some complain of communication issues and difficulty understanding their policy options.

TruStage's auto insurance is offered through Liberty Mutual

TruStage auto insurance is offered through Liberty Mutual, a reputable company with an excellent ability to pay out claims as per AM Best. TruStage is a legitimate company offering auto, home, and life insurance policies underwritten by third parties like Liberty Mutual and CMFG Life Insurance. TruStage is primarily a life insurance company and does not sell auto insurance directly. Instead, it refers customers to Liberty Mutual for car insurance.

The biggest benefit of buying auto insurance through TruStage is that credit union members may receive a discount of around 5%. The discount is typically 5%, which equates to savings of around $7 per month on full-coverage insurance. However, even after applying the discount, Liberty Mutual is 70% more expensive than Progressive.

TruStage auto insurance is a good option for credit union members interested in no-exam life insurance or home and auto insurance from Liberty Mutual. TruStage offers several perks to its policyholders, including special savings opportunities for credit union members, accident forgiveness, 24-hour claims assistance, and better car replacement.

While TruStage auto insurance has its benefits, there are also some drawbacks. Liberty Mutual has more customer complaints than other insurance companies of a similar size, according to the National Association of Insurance Commissioners (NAIC). Most complaints are about its long claims process, and customers are sometimes unhappy with the payout amounts.

Overall, TruStage auto insurance through Liberty Mutual can be a good option for credit union members looking to bundle their insurance and take advantage of potential discounts. However, it is important to compare quotes from multiple insurance companies to ensure you are getting the best rate.

TruStage offers a discount of around 5% to credit union members

The discount is applied to auto insurance purchased through TruStage's partnership with Liberty Mutual. Liberty Mutual offers standard coverage types like liability, collision, comprehensive, personal injury protection, and uninsured/underinsured motorist coverage. There are also several add-ons available for purchase, such as roadside assistance or Liberty Mutual's Better Car Replacement.

In addition to the credit union member discount, TruStage customers may be eligible for other benefits depending on their profile and location. These could include special savings for teachers and a Lifetime Repair Guarantee for drivers who own their vehicles and have repairs completed at a Guaranteed Repair Network facility.

TruStage also offers a range of other insurance products, including life insurance, home insurance, condominium insurance, and renters insurance.

TruStage's auto insurance includes standard coverage, such as liability coverage, and optional add-ons like roadside assistance

TruStage auto insurance is offered through Liberty Mutual, although some policies may be underwritten by other providers depending on the region. The company offers standard coverage types, including liability, collision, comprehensive, personal injury protection, and uninsured/underinsured motorist coverage.

In addition to these standard coverage options, TruStage auto insurance also includes optional add-ons, such as roadside assistance and Liberty Mutual's Better Car Replacement. The former provides emergency services like towing and tire changes if your car breaks down, while the latter funds a replacement vehicle that is one model year newer with 15,000 fewer miles than your previous vehicle if your car is declared a total loss.

TruStage auto insurance also offers special savings for teachers and a Lifetime Repair Guarantee for drivers who own their vehicles and have repairs done at a Guaranteed Repair Network facility. The availability of these benefits depends on the customer's profile and location.

TruStage has received positive reviews for its customer service and ease of use

TruStage's customer service has been characterised by its responsiveness. The company replies to 100% of negative reviews within 24 hours, and its agents are described as courteous and polite. The company also provides multiple avenues for customers to get in touch, including over the phone, via email, and through a live chat feature.

In terms of ease of use, customers have praised TruStage for its straightforward and transparent website, which is easy to navigate without issues. The absence of high-pressure sales tactics has also been appreciated, with customers reporting that they did not experience a bombardment of calls from multiple people. Instead, they could simply pick what they needed, find a payment that worked for them, and make their initial payment without hassle.

TruStage's partner, Liberty Mutual, has received some complaints about its long claims process

TruStage is a legitimate company offering auto, home, and life insurance policies underwritten by third parties like Liberty Mutual and CMFG Life Insurance. TruStage works with Liberty Mutual to bring competitive auto and home insurance savings to credit union members. The TruStage Auto & Home Insurance Program offers members customized insurance, reliable service, and optional 24-hour roadside assistance from a dedicated team at Liberty Mutual.

While TruStage does not underwrite and issue its own auto insurance policies, it has partnered with Liberty Mutual to provide these services to its customers. Liberty Mutual has received some complaints about its long claims process. According to the National Association of Insurance Commissioners (NAIC), Liberty Mutual has more customer complaints than other insurance companies of a similar size. The majority of these complaints are about the length of the claims process, with drivers also unhappy with the amount they receive from Liberty Mutual after an accident. This means that drivers could be stuck paying more for repairs after a crash.

However, Liberty Mutual is on strong financial footing and received an A (Excellent) financial stability score from AM Best. This indicates that the company has an excellent ability to pay out claims, and consumers shouldn't worry about its ability to do so.

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