Client Id In Idbi Federal Life Insurance: What's The Significance?

IDBI Federal Life Insurance, now known as Ageas Federal Life Insurance, is a prominent life insurance company in India. It was established in 2008 as a joint venture between IDBI Bank, Federal Bank, and Ageas, a European multinational insurance provider. IDBI Federal Life Insurance offers a range of insurance solutions, including protection plans, wealth management, and retirement plans, to individuals and corporate clients. The company has a vast network of branches and advisors across India, providing customers with various channels to connect with their customer support team and resolve queries or complaints. To purchase an IDBI Federal Life Insurance policy, individuals are required to submit specific documents, such as proof of identity, age, income, residence, and a copy of their PAN card. The client ID in IDBI Federal Life Insurance is a unique identifier assigned to each customer, enabling them to access their policy information, make premium payments, and track their application through the company's website or other digital platforms.

IDBI Federal Life Insurance's customer care contact details

IDBI Federal Life Insurance has a variety of customer care contact options for its customers. The company has set up various channels through which customers can get in touch with the support team to have their queries and complaints resolved.

Helpline Numbers

IDBI Federal Life Insurance has two helpline numbers: 1800 209 0502 for customer service and 1800 102 6166 for online product inquiries.

Email Address

Customers can also reach out to the customer support team via email for resolution of any queries or complaints regarding their policy or application. The email address is [email protected]. After sending an email, customers are advised to allow 24 to 48 hours for a response from the customer care team.

Complaint Resolution

If customers have a complaint regarding their policy or the application process, they can contact the customer support team via the aforementioned channels. The concerned team will acknowledge the receipt of the complaint within 3 business days, and the complaint will be resolved within 2 weeks from the date of receipt.

If the response to the complaint is unsatisfactory, customers can escalate the matter by writing to Ms. Reema Bhasker, Chief Manager, Customer and Sales Support ([email protected]), or Ms. Elizabeth Taylor, Sr. Manager, IGMS & Complaints ([email protected]). Customers can also contact them by writing to the registered office address:

IDBI Federal Life Insurance Co. Ltd.

22nd Floor, A Wing, Marathon Futurex,

N. M. Joshi Marg, Lower Parel (East),

Mumbai 400013, India

In the rare event that the complaint is still not satisfactorily resolved, customers can further escalate the issue to Mr. Rajesh Ajgaonkar, Grievance Redressal Officer, IDBI Federal. He can be reached via email at [email protected].

IDBI Federal Life Insurance's customer care complaint resolution process

IDBI Federal Life Insurance has a detailed customer care and complaint resolution process in place. The company offers a range of insurance solutions, including protection plans, wealth management, and retirement plans to individuals and corporate clients. With a vast network of 2900 branches across India, IDBI Federal Life Insurance aims to provide comprehensive support to its customers.

The customer care unit of IDBI Federal Life Insurance can be reached through multiple channels, including a toll-free number, email, and a call-back service. The insurer has set up two helpline numbers to cater to different needs: 1800 209 0502 for customer service and 1800 102 6166 for online product inquiries. Additionally, customers can send their queries or complaints to the email address [email protected] and can expect a response within 24 to 48 hours.

The complaint resolution process at IDBI Federal Life Insurance is designed to address concerns regarding policies or the application process. Upon contacting the customer support team, customers will receive an acknowledgment of their complaint within three business days. The company aims to resolve complaints within two weeks from the date of receipt. If a customer is not satisfied with the response, they can escalate the matter by writing to the designated officers: Ms. Reema Bhasker, Chief Manager, Customer and Sales Support ([email protected]), or Ms. Elizabeth Taylor, Sr. Manager, IGMS & Complaints ([email protected]).

In the rare event that the issue remains unresolved, customers can further escalate their complaint to the Grievance Redressal Officer, Mr. Rajesh Ajgaonkar, by emailing [email protected]. Additionally, customers have the option to contact the customer support staff by writing to the registered office address:

IDBI Federal Life Insurance Co. Ltd.

22nd Floor, A Wing, Marathon Futurex,

N. M. Joshi Marg, Lower Parel (East),

Mumbai 400013, India

IDBI Federal Life Insurance is committed to providing prompt and effective customer service and complaint resolution. The company's multi-channel approach ensures that customers can easily access support and have their concerns addressed in a timely and satisfactory manner.

Types of life insurance policies offered by IDBI Federal Life Insurance

IDBI Federal Life Insurance, formerly known as IDBI Fortis Life Insurance, is a joint venture between IDBI Bank, Federal Bank, and Ageas. It is one of India's fastest-growing life insurance companies, offering a range of insurance solutions to meet diverse needs. Here are the types of life insurance policies offered by IDBI Federal Life Insurance:

Term Plans

ISurance Online Term Plan provides a lump sum payout to the beneficiary upon the death of the policyholder. It offers a minimum life cover of Rs. 50 lakhs and a maximum of Rs. 30 crores, with a policy term ranging from 10 to 25 years. The plan includes special discounts and lower premium rates for women.

Termsurance Life Protection Insurance Plan offers two options: a pure protection cover and a return of premium. In the event of the policyholder's death, the beneficiary receives a death benefit. If the policyholder survives the term, all premiums are returned. This plan also offers attractive premium rates and rebates on high sum assured for women.

Termsurance Group Protection Insurance Plan is designed to secure the families of employees and offers additional riders for accidental death, critical illness, and terminal illness cover.

Termsurance Sampoorna Surakhsa Micro-Insurance Plan offers financial security at low premium rates without any medical tests. It is a pure term insurance plan with no maturity benefits and a sum assured ranging from Rs. 5,000 to Rs. 50,000.

Child Plans

Childsurance Savings Plan guarantees annual payouts to fund important milestones in a child's life and waives future premiums in the event of the policyholder's death, providing immediate payouts. It also includes bonuses to boost savings.

Wealthsurance Future Star Insurance Plan offers triple benefits: a sum assured as a death benefit, waiver of future premiums, and continued policy with a maturity benefit. It provides guaranteed loyalty benefits and tax advantages under the Income Tax Act, 1961.

ULIP Plans

IDBI Federal Wealthsurance Growth Insurance Plan is a unit-linked plan that allows investment in over nine fund offerings while also providing life cover. It offers flexibility in investment choices and includes loyalty additions to boost returns.

IDBI Federal Wealthsurance Growth Insurance Plan Single Premium allows customers to pay a one-time premium and receive a life cover and a bouquet of nine funds to choose from, with the ability to switch between them. Partial withdrawals and bonuses are also available.

IDBI Federal Life Insurance Wealth Gain Plan is a comprehensive plan that helps build wealth and provides a life cover. It offers eight fund offerings, and the premium is waived off in case of permanent disability.

Group Plans

IDBI Federal offers group plans to fund employee retirement benefits, including gratuity, superannuation, and leave encashment. These plans provide basic life insurance coverage to the members.

Investment Plans

IDBI Federal Life Insurance POS Guaranteed Income Plan is a savings plan that offers guaranteed returns and life protection for ten years. Customers pay premiums for five years and receive life protection for the entire policy term. Payouts can be chosen as a lump sum or regular income.

IDBI Federal Life Insurance POS Guaranteed Plan offers a one-time payment option with a life cover and a lump sum payment after seven years. It guarantees benefits regardless of market conditions.

IDBI Lifesurance Savings Plan provides twin benefits of long-term savings and life cover, helping build a financial corpus for a stress-free future. It includes guaranteed additions, bonuses, rebates on high sum assured, and premium discounts for females. A lump sum benefit is paid on maturity.

IDBI Federal Life Insurance Incomesurance 6 Pay requires payments for the first six years, followed by benefits for the next six years. It includes a life cover and critical illness cover for a 13-year policy term, with guaranteed annual returns from the 8th to 13th year.

Online payment methods for IDBI Federal Life Insurance premiums

IDBI Federal Life Insurance is a joint venture between IDBI Bank, Federal Bank, and Ageas, a multinational insurance company. It was established in March 2008 and is one of the top life insurance providers in India. The company offers a range of life insurance plans with flexible premium payment options, an auto-debit facility, and a grace period of 30 days.

Official Website

You can pay your IDBI Federal life insurance premium by visiting the company's official website. The website allows you to make payments using various methods, including credit and debit cards, net banking, and UPI. This gives you the flexibility to choose the payment option that suits you best.

Bajaj Finserv BBPS Platform

The Bajaj Finserv BBPS platform provides a quick, hassle-free, and secure way to pay your IDBI Federal Life Insurance premium. You can access this platform through the Bajaj Finserv website or mobile app. It offers multiple payment options, including debit and credit cards, net banking, and UPI. After making the payment, you will receive instant confirmation through email and SMS.

Auto-Debit

IDBI Federal Life Insurance also offers an auto-debit facility for premium payments. You can download the Auto Debit (NACH) form from their website and submit the duly filled form to their head office. This enables automatic debiting of your premium amount from your chosen payment method.

Bank Branches

You can pay your IDBI Federal Life Insurance premium by visiting the nearest IDBI Bank or Federal Bank branch. At IDBI Bank branches, you can pay by cheque, demand draft, or direct debit (for IDBI Bank customers only). Similarly, Federal Bank branches accept premium payments by cheque, demand draft, or direct debit for Federal Bank customers.

Common Service Center Outlets

Another option for paying your IDBI Federal Life Insurance premium is by visiting any Common Service Center (CSC) outlet under the National e-Governance Plan of the Government of India. You can pay the renewal premium in cash up to a limit of Rs. 49,999/- at these outlets.

For any queries or assistance regarding your IDBI Federal Life Insurance policy or payments, you can contact their customer care team through their toll-free number (1800 209 0502) or email ([email protected]). They are dedicated to ensuring a seamless experience for their customers.

IDBI Federal Life Insurance's customer care email ID

IDBI Federal Life Insurance offers a variety of ways to get in touch with their customer care team. One of the ways is through their customer care email ID. The email ID to reach out to the customer support team at IDBI Federal Life Insurance is [email protected].

After sending an email to the above ID, customers can expect a response within 24 to 48 hours. If you have a complaint regarding your policy or the application process, you will receive an acknowledgment of the receipt of your complaint from the concerned team within 3 business days. Your complaint should be resolved in under 2 weeks from the date of receipt of the complaint.

If you are not satisfied with the response to your complaint, you can escalate the matter by writing to the Chief Manager of Customer and Sales Support, Ms. Reema Bhasker, at [email protected], or the Sr. Manager of IGMS & Complaints, Ms. Elizabeth Taylor, at [email protected]. You may also contact them by writing by post at the registered office address:

IDBI Federal Life Insurance Co. Ltd.

22nd Floor, A Wing, Marathon Futurex,

N. M. Joshi Marg, Lower Parel (East),

Mumbai 400013, India

In the rare event that your complaint has still not been satisfactorily resolved, you may further escalate the issue to the Grievance Redressal Officer, Mr. Rajesh Ajgaonkar, at [email protected].

Frequently asked questions