Resolving Insurance Billing Issues: Contacting Florida Hospital Celebration

If you have an insurance billing issue with AdventHealth Celebration, formerly Florida Hospital Celebration Health, you can contact them by phone or online. Their website states that they are committed to cost transparency so that you can make informed decisions about your healthcare. They also offer financial assistance and payment plans. If you have a complaint, you can file it anonymously by calling (888) 419-3456 or completing the Health Care Facility Complaint Form. If you wish to know the results of your complaint, you will need to provide your name, address, and telephone number. You can also submit a complaint to the No Surprises Help Desk by calling 1-800-985-3059.

Contact Information: Find the correct email address/contact details for the hospital's billing department

If you have a billing query or issue, you can contact AdventHealth Celebration in a few ways. Firstly, you can call them on 855-241-2455, and a member of their Patient Financial Services team will be happy to help. Alternatively, you can contact them online. Their website also offers a financial contact form, which you can fill out, and an AdventHealth representative will respond to your query.

AdventHealth Celebration's address is 400 Celebration Place, Celebration, FL 34747. Their phone number is 407-303-4000, and their fax number is 407-303-4305. They are open 24 hours a day, seven days a week.

If you are insured, it is important to understand what medical services are covered by your insurance policy. AdventHealth recommends that patients confirm with their insurance provider that their services are covered by their policies and how much of the bill they will be responsible for. If you are uninsured, the total estimated hospital bill, minus any deposits made, is due upon discharge. If you are unable to pay in full at this time, you can ask to see a financial counsellor, who can review alternate payment options with you, including a payment plan.

Subject Line: Craft a clear and concise subject line that prompts attention and action

When emailing Florida Hospital Celebration about an insurance billing issue, it is important to craft a clear and concise subject line that prompts attention and action. Here are some options for subject lines that achieve this:

• "Insurance Billing Inquiry: [Your Name]"
• "Attention: Insurance Billing Issue for [Your Name]"
• "Urgent Review of Insurance Billing for [Your Name]"
• "Insurance Billing Discrepancy for Patient: [Your Name]"
• "Patient [Your Name]: Insurance Billing Clarification Needed"

These subject lines effectively communicate the nature of your email, indicating that you have a question, concern, or issue related to insurance billing. They also prompt attention by including words like "inquiry," "urgent," or "discrepancy." Additionally, including your name helps to identify you as the patient and provides a personal touch.

When drafting the subject line, it is important to be clear and specific. Avoid vague terms that may confuse the recipient or delay the handling of your inquiry. You can also mention the date of service or a brief description of the issue if it helps to provide additional context. Remember, the goal is to prompt a timely response and ensure your email is directed to the appropriate person or department for resolution.

Issue Details: Briefly and clearly describe the billing issue and any relevant dates and amounts

I am writing to dispute a billing issue I encountered during my recent visit to AdventHealth Celebration Hospital. On [Date], I received treatment at your facility and provided my insurance information for billing purposes. However, I have since received a bill indicating that my insurance was not processed correctly, resulting in unexpected out-of-pocket expenses.

The total amount charged to me is [Amount], which I believe should be covered by my insurance plan. I have attached a copy of the bill for your reference. I kindly request that you review the billing details and verify the charges with my insurance provider.

My insurance plan is with [Insurance Company Name], and the policy number is [Policy Number]. I have been a member of this plan since [Date], and all my previous medical expenses have been appropriately covered. I believe there may have been a discrepancy or error in processing my insurance information at your facility.

I would appreciate your prompt attention to this matter and ask that you please correct the billing issue as soon as possible. I can be reached at [Your Contact Information] if you require any additional information or documentation from me. Thank you for your assistance in resolving this issue.

Please let me know if there is any further information or documentation that you require from me to facilitate the resolution of this issue.

Supporting Documents: Attach any relevant documents that support your claim or show the error

When submitting a complaint about an insurance billing issue, it is important to provide as much supporting documentation as possible. The more information that is provided, the faster the complaint can be processed. Here is a list of documents that you should attach to support your claim and show the error:

• A photo of your health insurance card
• An explanation of benefits (if you received one)
• Your good faith estimate (if you received one)
• A notice and consent form, signed and dated (if you received one)
• Any correspondence you had with your provider
• A notice of appeal decisions
• Any evidence of coverage (e.g. a summary plan or membership booklet)
• A medical certificate
• Diagnostic reports (e.g. blood tests, urine tests, x-rays, sonography)
• Valid identification (e.g. PAN Card, Aadhaar Card, driving license, passport)
• A discharge card
• Prescriptions and bills
• In the case of an accident, a copy of the First Information Report (FIR)

You should also include any other relevant documents relating to the cause of treatment. If you are unsure whether a document is relevant, it is better to include it.

Follow-Up: Plan a polite follow-up email or phone call to ensure your issue is being addressed

When following up on an insurance billing issue, it is important to be persistent yet professional. Here are some tips and suggestions to help you plan a polite follow-up email or phone call to ensure your issue is being addressed:

First Contact:

• If you haven't already, start by contacting AdventHealth Celebration via phone or email. You can reach them at 407-303-4000 or through their website.
• Politely explain your issue and provide any relevant details and supporting documents.
• Be sure to document the communication, including the date and time, as well as the name of the person you spoke with.

Follow-Up Email:

• If you haven't heard back or your issue remains unresolved, send a brief, professional follow-up email.
• In the email, include your account information, a summary of the issue, and any relevant dates and details.
• Attach any supporting documents that back up your claim.
• Clearly state what you expect to be done to resolve the issue and, if applicable, when you expect a response by.
• Keep a polite and respectful tone throughout the email.

Follow-Up Phone Call:

• If you don't receive a response to your email or the issue remains unresolved, follow up with a phone call.
• Identify yourself and calmly explain that you have been trying to resolve an issue and have already contacted them via email.
• If possible, try to secure a commitment to a resolution over the phone.
• If that's not possible, get a firm commitment on the date and method of resolution.
• Remain professional and friendly, and thank the person for their time.

Further Steps:

• If you still haven't received a satisfactory response, you may need to take further steps.
• Consider contacting the Florida Agency for Health Care Administration to file a complaint.
• You can also reach out to the No Surprises Help Desk, which handles issues related to unexpected or "surprise" out-of-network bills.

Remember to keep a record of all communications and be persistent in following up until your issue is resolved.

Frequently asked questions