Jane Dotson
Verizon offers insurance and device protection plans that cover loss, theft, damage, and post-warranty malfunctions. While filing a claim is easy, the replacement device you receive may not always be the same model as your previous phone. In fact, upgrades are not available through the insurance program, and you can only get an equal replacement value. This means that if you had a Galaxy S4, for instance, you would receive a replacement Galaxy S4, not a Galaxy S5.
| Characteristics | Values |
|---|---|
| Insurance provider | Asurion |
| Device protection options | Wireless Phone Protection, Verizon Home Device Protect, Verizon Extended Warranty, Total Equipment Coverage |
| Coverage | Loss, theft, damage, post-warranty malfunction |
| Customer location | Available in select locations |
| Device replacement | Equal replacement value |
| Device replacement time | As soon as next-day device replacement |
| Device replacement cost | $0 deductible for cracked glass repair, $99 deductible for other damages |
| Maximum number of claims | Unlimited number of claims in a 12-month period (excluding cracked-screen repair claims) |
| Maximum device replacement cost | $400 or $3,000 depending on the device |
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What You'll Learn
Verizon insurance device or phone claim
Verizon offers insurance for phones, tablets, and smartwatches through Asurion, which provides extended phone insurance for Verizon customers. This insurance covers loss, theft, and physical damage, including post-warranty breakdowns and malfunctions. If you have Verizon insurance and need to make a claim, you can do so by following these steps:
- Review your device protection option: Log in to your My Verizon Account to verify what device protection option you have. You can also check the Services & Perks page in My Verizon to see if you are enrolled in a device protection option and which one you have, especially if you have multiple devices on your account.
- File a claim: If your device is lost, stolen, or damaged, you may be eligible to file an insurance claim. You can file a claim on Asurion's website or by calling them. You will need to provide information about your device, such as the make and model, to determine if you are eligible for a repair or replacement.
- Understand the replacement options: If your claim is approved, Asurion will aim to provide you with a replacement device that is the same make, model, color, and has the same features as your original device. However, if the same make and model are unavailable, a similar make and model will be substituted, but color, feature, and accessory compatibility are not guaranteed.
- Be aware of deductibles and limitations: A deductible applies when you file a claim, and the amount varies based on your device and the type of replacement or repair you receive. Additionally, note that upgrades are not available through the insurance program; you can only get an equal replacement value.
- Check the status of your claim: You can track the status of your claim on Asurion's website by entering your Verizon mobile number and account PIN.
- Understand Florida-specific considerations: For Florida customers, Total Equipment Coverage and Verizon Extended Warranty are not available. Instead, Wireless Phone Protection provides coverage for post-warranty malfunctions, including insurance terms, device replacement deductibles, and claim limits.
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Asurion phone claim status
Verizon offers phone insurance through Asurion, which covers loss, theft, and physical damage. Asurion's insurance plan offers a replacement or repair service for malfunctioning devices, which can be filed as a claim on Asurion's website or by phone.
Asurion's phone insurance claim process is designed to be straightforward and quick. After filing a claim, you can check your claim status online 24 hours a day. Asurion claims that they send out 96% of replacement devices the very next day.
The deductible for Asurion's insurance is $99, and this must be paid when filing a claim. This cost is far less than the full retail price of a new phone.
It is important to note that Asurion's insurance only provides equal replacement value, meaning that you cannot upgrade to a newer model unless you contact Verizon Wireless directly.
For Florida customers, Total Equipment Coverage and Verizon Extended Warranty are not available. Instead, Wireless Phone Protection provides coverage for post-warranty malfunctions, including mechanical or electrical failures after the manufacturer's warranty has expired.
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Verizon Home Device Protect
It's important to note that Verizon Home Device Protect is not the only device protection option offered by Verizon. There is also Wireless Phone Protection, which is available for Florida customers and covers post-warranty malfunctions. This option has a deductible and claim limits, and it does not include the extended warranty.
Another option is Smart Home Support, which provides technical support and extended warranties on electronic and smart home products. However, this option is no longer available for new sign-ups.
When it comes to device replacement, Verizon offers a few different options. If you have insurance through Verizon, you can only get an equal replacement value for your device. This means that if your phone is damaged, lost, or stolen, you will receive a device of the same model and similar condition. Upgrades are not available through the insurance program, and you will need to contact Verizon directly if you want to upgrade your device.
Additionally, Verizon offers Pro On-the-Go services, which provide same-day delivery and setup of replacement devices for approved insurance claims. These services are subject to certain criteria, including customer location, technician availability, and inventory.
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Wireless Phone Protection
Verizon's Wireless Phone Protection provides coverage for post-warranty malfunctions, loss, theft, and physical damage. This insurance option is available to all customers except those in Florida, where Total Equipment Coverage and Verizon Extended Warranty are not offered. Instead, Florida customers can take advantage of the Wireless Phone Protection plan, which covers post-warranty malfunctions.
The Wireless Phone Protection plan allows customers to file an unlimited number of claims in a 12-month period, excluding cracked-screen repair claims. The device replacement maximum is $400 or $3,000, depending on the device. The replacement device could be new or refurbished, and it may be delivered and set up on the same day, depending on the customer's location and technician availability.
For cracked screen repairs, select smartphones are eligible, and there is a $0 deductible. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty.
It's important to note that upgrades are not available through the insurance program. If a customer wants to upgrade their device, they will need to contact Verizon Wireless directly. The insurance program only provides equal replacement value.
To file a claim, customers can refer to the device protection brochure or the Verizon website, which outlines the different ways to file a claim and track its status.
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Total Equipment Coverage
Verizon offers Total Equipment Coverage as part of its insurance and device protection services. This coverage is not available in Florida, where customers are instead covered by Wireless Phone Protection.
If a device is lost, stolen, or damaged, Total Equipment Coverage will provide a replacement. The replacement device could be new or refurbished, and it may not be the exact same phone as the one that was lost, stolen, or damaged. In some cases, customers may be given the option to purchase a replacement phone themselves, with a deductible applied.
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Frequently asked questions
Yes, Verizon insurance will replace your phone with the same make and model. Upgrades are not an option through the insurance program.
You can file a claim by visiting the Verizon website or by calling them.
Verizon will replace your phone as soon as the next day, or in some cases, in a few hours.
If you have Wireless Phone Protection, you can get your cracked screen repaired for $0 deductible.
If you don't have insurance, you can either have the device fixed at your own expense or activate another device you already own.
